As every business is different, the problems that they need solving can be niche. These off-the-shelf products are made to solve simple problems that many businesses may have. If you have a niche problem, you shouldn’t try and find a general solution. You should go bespoke, and then you can discuss the problems as the solution is being made.
If you buy an off-the-shelf product and you need a few different problems that need fixing, you may find yourself purchasing multiple packages. This is because they are created before you tried to buy it, and it isn’t specific to your business or problem.
These packages that the business will buy will contain many features that you don’t need and won’t use for your business. But this is something you have to accept, as they will be tied in and unremovable. You can upgrade the packages to add more features, but these may be mixed with features that are not needed.
If you are buying software to get above your competitors, you’re going about it the wrong way with off-the-shelf software. If a competitor sees that this software is working well for you, nothing is stopping them from buying it too. With bespoke software, this can be hard to replicate as this system is made specifically for your business and is one of a kind.
The initial cost for off-the-shelf software may be cheap but may not include all the features you require. These upgrades can be costly for a business and a subscription might also be required. With bespoke software, you can have the features tailored precisely how you want them with no need for additional features.